The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Types of data we collect
We collect information provided by you in order to communicate with you and/or to provide a service requested by you or your organisation.
Personal details (such as your name, contact detail and email address) which you provide when submitting an enquiry via our website are recorded for a period of 1 year and are used only to contact you in relation to a request for information. We only collect details which are required in order to provide a response to your request.
Why we process Personal Data (what is the 'purpose')
'Process' means we obtain, store, update and archive data.
This includes data received via our website, form submissions (such as enquiry or application forms) and this data is held for the purpose of being able to deliver a service or to respond to a request made through the site.
What is the Lawful Basis for processing Personal Data?
The lawful basis for processing this data is to fulfil our legal obligations, to carry out a requested service or necessary function or to allow us to respond to information requests.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
In line with GDPR regulations, our site takes an explicit consent approach meaning that we take steps to prevent cookies being set on your computer until you have explicitly consented to them. You can block cookies by clicking on the Decline button on our site's cookie notification bar. This appears at the foot of each page and your consent can be revoked or changed at any time.
You can also activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
The cookies our site uses currently includes:
Used to distinguish users by our analytics provider Google Analytics so that we can see how people are using our site
|Google Analytics||_gid||Used to distinguish users by our analytics provider Google Analytics so that we can see how people are using our site||24 hours|
|Google Analytics||_gat_UA-*||This cookie is used to limit the collection of data on high traffic sites.||10 mins|
|Our Website||cookieconsent_status||Used to remember your cookie storage preferences||24 hours|
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through a prior written agreement with the user.
No personal details are passed on to third parties nor shared with companies/people outside of the company that operates this website.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
Subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will by detailed instead.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Use of your information
We collect information about you in order to communicate with you and provide a service requested by you or your organisation. We will only contact you if specifically requested to do so by you or your organisation.
We will only pass on your details to third parties if specifically requested to and usually in relation to the provision of a requested service.
Access to personal information
Disclosure of information to third parties
We never sell your information on to third parties.
We will not share your information with third parties for marketing purposes.
We may pass on your details to a third party but ONLY when specifically requested by you.
You have the right to:
- Be informed about the personal data we hold and why we use it
- Access a copy of your data that we hold by contacting us directly. We will acknowledge your request and supply a response within one month or sooner
- Check the information we hold about you is correct and to make corrections if not
- Have your data erased in certain circumstances
- Transfer your data to someone else if you tell us to do so and it is safe and legal to do so
- Tell us not to actively process or update your data in certain circumstances
Storage of your information
The security of your personal information is important to us and we endeavour to keep your personal details safe at all times. We use SSL to encrypt any personal information transmitted to us via email or through this website and employ best practise methods to keep this information safe.
Whilst we strive to keep this information safe please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
How long is the personal data stored for?
- The storage of website enquiry data in our website database is deleted after 1 year
What if you are not happy or wish to raise a concern about our data processing?